Warranty & Guarantee
Timelogix hardware products purchased in the United States are warranted from the initial date of purchase to be free of defects in material and workmanship for a period of one year, provided the product remains unmodified and is operated under normal and proper conditions, with no physical damage.
30 Day Money Back Guarantee
All products purchased directly from Timelogix come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from Timelogix for a refund minus a 15% restocking fee. All returned items must be in likenew condition, securely packed for shipment in the original box, with all accessories, manuals and or cds included, and sent with a Return Merchandise Authorization (RMA) Number. Please contact our customer service department for a Return Merchandise Authorization Number. RMA Numbers will not be issued on products purchased more than 30 days prior. We will not accept any shipments without a valid RMA number clearly labeled on the outside of the box.
There is a restocking fee associated with all returns with the request of a refund; this is no more than a 15% charge. Shipping fees in this case are non-refundable as well and are to be handled solely by the customer. Defective items are handled on a case-to-case basis. This charge is to cover the processing fees, handling fees, and costs associated with the placement, processing and execution of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer. We strongly request that you certify all shipments and obtain a tracking number, as Timelogix is not responsible for shipments previous to acceptance and arrival at our offices.
Products that have not been purchased directly from Timelogix are subject to the return policies of the reseller or distributor. Please consult with your reseller or distributor concerning its return/refund policies and procedures.