All products purchased directly from Timelogix come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from Timelogix for a refund minus a 15% restocking fee. All returned items must be in like-new condition, securely packed for shipment in the original box, with all accessories, manuals and or cds included, and sent with a Return Merchandise Authorization (RMA) Number. Please contact our customer service department for a Return Merchandise Authorization Number. RMA Numbers will not be issued on products purchased more than 30 days prior. We will not accept any shipments without a valid RMA number clearly labeled on the outside of the box.
There is a restocking fee associated with all returns with the request of a refund; this is no more than a 15% charge. Shipping fees in this case are non-refundable as well and are to be handled solely by the customer. Defective items are handled on a case-to-case basis. This charge is to cover the processing fees, handling fees, and costs associated with the placement, processing and execution of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer. We strongly request that you certify all shipments and obtain a tracking number, as Timelogix is not responsible for shipments previous to acceptance and arrival at our offices.
Products that have not been purchased directly from Timelogix are subject to the return policies of the reseller or distributor. Please consult with your reseller or distributor concerning its return/refund policies and procedures.
Damaged or Defective Product Handling
Products that arrived damaged should be refused by the recipient and accepted back by the carrier attempting to make the delivery. If a product that has visible damage is accepted, the recipient and the carrier must document the visible damage in order for a damage claim to be filed. Timelogix must be notified within 2 business days of customer receipt of a visibly damaged product, and the product must be saved and kept in the original condition in which it was received. In order to receive a replacement product, the recipient must send to Timelogix the following documents, postmarked within 5 business days of receipt of the product: a copy of the damage notification document from the carrier and the signature of the receiver. Follow the written Return Procedures that follow.
Defective on Arrival or Defective Product Returns
Resellers or consumers bear sole responsibility to notify Timelogix of any product that they receive that is defective on arrival (e.g., the product has no power). Notification must be made within 5 days of receipt of the product. Timelogix requires that all Defective on Arrival products be returned directly for replacement. Defective on Arrival products must be unused and returned in the product’s original state. Follow the written Return Procedures.
Product Acceptance Policy